WHAT HOURS ARE YOU OPEN?
We are open Monday-Thursday from 10 AM-6 PM EST and Friday from 10 AM-5 PM.
WHERE DO YOU SHIP?
We ship worldwide.
- Continental U.S. Shipping: $16
- Alaska: $35
- Hawaii: $35
- Canada: $35
- International: $50
WHEN WILL MY ORDER SHIP?
It depends! Some pickups take longer to make and have a higher volume of sales. Select all the options you want on the product screen, and the estimated lead time will display before the price.
DO YOU REWIND / REPAIR PICKUPS?
We do! Please take a look at our Rewinds and Repairs page for further information.
I WANT TO BE A DEALER. HOW CAN I DO THAT?
If you’re looking to become a re-seller or achieve lower pricing, you can fill out our Reseller Application. We’ll determine if you qualify.
I DON’T SEE THE OPTIONS THAT I WANT
If you don’t see what you want on the product page as an option (i.e., left-handed), please request on the 'ORDER NOTES' section on the checkout screen.
HOW DO I PICK A MODEL?
Once you have decided on a type of pickup, (Strat, Tele, Humbucker), think about how much power you want, and whether you need hum-canceling or single coil. More power comes from more turns of wire on any model and gives you more midrange and fewer highs. Using less wire gives a more open, airy sound. More wire will provide you with a dirtier, darker tone. There are many video links and sound clips on the website to help you compare models.
HOW DO I TELL WHICH PICKUP IS WHICH?
We label all of our pickups with a sticker on the leads. Strat® sets have leads cut to length, and our bridge pickups have higher ohm readings than other positions.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
- If ordering on our website, we accept all major Credit Cards and PayPal.
- If ordering over the phone, we accept Credit Cards, PayPal® (Instructions Below) and Check.
- You may also use our Payment Portal to pay for a rewind, repair, or outstanding invoice.
HOW DO I PAY WITH PAYPAL®?
To pay with PayPal, follow the following instructions below:
- Log in to your PayPal account
- Click “Send” to send money
- Choose “Pay for Goods and Services”
- Send the invoice total to “[email protected]” and use the reference to either reference your name, or Invoice #.